Frequently Asked Questions
Cancellations, Returns, Refunds and Exchange PolicyfgPlusAdminCancellations will be accepted if the order has not yet shipped. To cancel your order please submit a support ticket. Once the cancellation has been submitted a refund will be issued. Please allow 5 to 7 business days for your refund to show up in your account. Returns and exchanges will only be provided for defective merchandise, otherwise, all sales are final!
COVID-19 UpdatesfgPlusAdminWe have had to make numerous changes to our order fulfillment processing to keep our staff safe and to meet CDC guidelines for COVID-19. We greatly appreciate your patience and understanding during this global pandemic. It is possible that shipping delays may occur on outbound orders as a result of COVID-19 and especially during the Holiday season. Shipping services such ass UPS, FedEx and the USPS are overwhelmed with the volume of packages moving through their networks and as a result, your package may be delayed. Unfortunately, we have no control over your shipment once it leaves our facility.
Do you offer posters in different sizes?fgPlusAdminNo, at this time we only offer 12 X 18 posters.
How do I track my order?fgPlusAdminWe print out a shipping label when we prepare your package for shipment. Once that label is printed you will receive an automated e-mail with your tracking information. We generally have all orders ready to ship within 2 to 3 days, so you can expect a tracking number within that time. If you do not receive a tracking number via email, please be sure to contact us. Please not that some email providers will force these emails into your spam / junk folders, so be sure to check there before contact us.
How do you ship?fgPlusAdminIn most cases, you can choose between shipping methods - U.S. Postal Service and/or UPS SurePost®
UPS SurePost® is a hybrid, ground service that combines the consistency and reliability of the UPS Ground network with final delivery typically provided by your local Postal Service. The UPS SurePost® service has the ability to ship to more addresses. UPS normally will not deliver to P.O. boxes. Depending on your business, this may or may not be a sticking point. But it’s important to note that since USPS delivers to all addresses, through this hybrid UPS and USPS model, you have the flexibility to reach many places geographically that UPS would not normally go. Note: UPS My Choice® Members can upgrade a UPS SurePost package to UPS Ground for an additional fee. Once upgraded, Members can use the features available with their Membership to reschedule or redirect the delivery to an alternate address or to The UPS Store®. Upgraded packages typically arrive one day earlier.